Accessibility statement

We aim for this website to meet the Web Content Accessibility Guidelines (WCAG) 2.2 at level AA. That is a target, and it is not a claim that every page already passes. The statement is based on our own checks. It has not been tested by an independent auditor.

The site is built to work with a keyboard, a screen reader and browser text zoom, and it is written in plain language.

• A skip link at the top of every page that jumps straight to the main content.
• Headings in order on each page, so a screen reader can move through the page by heading.
• Animation and smooth scrolling that switch off or reduce when your device is set to reduce motion.
• Phone, WhatsApp and quote buttons on every page, so you can reach us without using a form.
• Pages that reflow to a narrow phone screen without sideways scrolling.

These are the gaps we know about today.

• Maps: The map on the areas pages is drawn for mouse and touch use. Its town labels are not reachable with the keyboard, and the map is not a substitute for the written list of towns beside it, which names every place we cover.
• Map tiles: The map loads its background tiles from an outside provider, so we do not control how those tiles are described to assistive technology.
• Forms: The WhatsApp form checks your entries with a script of our own rather than the browser's built-in prompts, and its error messages have not been tested with every screen reader.
• Photographs: Roof photographs carry short descriptions, and some descriptions are less detailed than a person describing the picture aloud would give.

You do not need to use the website to reach us. Call 01303 476263, send a message on WhatsApp, or email info@fairviewfolkestoneroofing.co.uk, and we will take the details of your roof and arrange a survey the same way.

If you need information in another format, such as large print or plain text, tell us what you need and we will do our best to provide it.

The Equality Act 2010 stops a person who provides a service to the public from discriminating against someone who needs that service (section 29), and it includes a duty to make reasonable adjustments for disabled people (section 20). You can read section 29 on legislation.gov.uk.

If you need us to change how we work with you, for example by arranging a survey at a time that suits you or sending findings in a different format, ask and we will agree what is reasonable.

If you meet a barrier on this site, tell us which page and what happened, and say which device or assistive technology you use if you can. We read every report and we will reply in writing. Our complaints page explains what happens if you are not happy with our answer, and the Citizens Advice consumer helpline on 0808 223 1133 can advise you free of charge.

We review this statement when the site changes and update the date at the top when we do.