Privacy policy

Fairview Folkestone Roofing runs this website, https://www.fairviewfolkestoneroofing.co.uk/, and decides how the personal information you send us is used. We are a service-area business with no public premises, so there is no address to write to. Call 01303 476263 or email info@fairviewfolkestoneroofing.co.uk for anything about your information.

This policy replaces the earlier version that was published in April 2023. It describes what the site does today, and it will change if the site changes.

We only hold what you choose to send. That means:

• Your name, phone number, email address and the address of the roof, when you ask for a quote or a survey through the quote form.
• The details you type about the job, such as the type of roof, the problem and any photos you attach.
• The content of a WhatsApp message, an email or a phone call when you contact us that way.

Please do not send anything we have not asked for, such as bank details or health information. If a message contains it by accident, tell us and we will delete it.

The full quote form on each page is a frame supplied by our customer-management system. It is a separate service, hosted outside this website, and what you type into it is sent to that service and then to us. We use it only to answer your enquiry and to arrange and carry out the work.

The short WhatsApp form on this site works differently. It does not send your entries to our server. It builds a message and opens WhatsApp with that text ready to send, so nothing is sent until you press send inside WhatsApp, and WhatsApp's own privacy terms then apply to the message.

We use your details to reply to you, to arrange a survey, to prepare a written quote and to carry out and follow up a job you have agreed. We may also use them to deal with a complaint, to keep the records the law requires, and to protect ourselves if there is a dispute.

We do not sell your information. We do not use it to profile you, and we do not send marketing to people who have only asked for a quote.

Your information is seen by the companies that supply the services we run the business on, such as the customer-management system behind the quote form, our email provider and WhatsApp. Where a job needs a scaffolder or another trade, we share only the details they need to do the work. We may also have to disclose information when a law, a court or a regulator requires it.

This website has no analytics tools and no advertising trackers. Our only look at how the site is found is Google Search Console, which reports on search performance and does not place anything on your device.

Where a page shows a map, your browser fetches the map background from Esri's servers, and the map data comes from Esri, Garmin and OpenStreetMap contributors, among others. That request carries your internet address, as every request to a web server does. A Google map, where one is offered, loads from Google only when you choose to load it. Our cookie policy lists what each of these may set.

The site links to other websites, such as legislation.gov.uk and our social media profiles. Those sites have their own privacy policies and we have no control over them.

We keep an enquiry for as long as we need it to deal with it, and longer only where the law or a live dispute means we have to. We use reasonable measures to protect what we hold, but no method of sending information over the internet is completely secure, and we cannot promise otherwise.

The site is aimed at adults who own or manage property. We do not knowingly collect information from anyone under 18.

Under UK data protection law you can ask us what we hold about you, ask us to correct it, and in many cases ask us to delete it or stop using it. Contact us on the phone number or email above and we will reply. If you are unhappy with how we have handled your information, tell us first. A data protection complaint to us must be acknowledged within 30 days beginning when it is received (section 164A of the Data Protection Act 2018).

You can also complain to the Information Commissioner's Office (ICO) on 0303 123 1113. Our complaints page sets out the whole process.

When we change this policy we post the new version on this page and change the date at the top. Please check it from time to time.