Terms and conditions

This website is run by Fairview Folkestone Roofing. We are a service-area business with no public premises, so you reach us on 01303 476263, on WhatsApp, or at info@fairviewfolkestoneroofing.co.uk. By using the site you accept these terms for your use of the site. They do not change your legal rights as a consumer.

The pages give general information about roofing so that you can understand a problem and ask better questions. They are not a survey of your roof, and they are not advice on your own building. Roofs differ, and councils and insurers set their own requirements, so check the details for your property with us at survey and with your local council.

Please do not copy, scrape or republish the pages, or use the site in a way that interferes with it or with other visitors.

A quote follows a survey of your roof, and it is one total price in writing. Figures and ranges you see on this website are general guidance from third-party sources, and they are not an offer. A price becomes binding only when we have surveyed, put it in writing and you have accepted it.

If the survey finds something that was not visible before work begins, we tell you before going further and agree any change with you in writing.

If you sign at home after our survey you have 14 days to cancel, and work starts sooner only if you ask in writing. There is no cancellation right for an urgent repair visit you asked us to make. To cancel, let us know before the 14 days run out; email is the simplest record, and a phone call works too if you keep a note of it and confirm it by email or letter.

Under section 49 of the Consumer Rights Act 2015, a service has to be performed with reasonable care and skill. Nothing in these terms limits that right.

Our written workmanship terms are set out on the guarantee page, and they are the only place they are described. Please read them there rather than relying on a summary elsewhere.

The site links to other websites, mostly official sources such as legislation.gov.uk. We do not control those sites and are not responsible for what they say. The text, layout and photographs on this site belong to us or are used with permission, and you may not reuse them without asking.

We take care that the information on this site is accurate when we publish it, but laws and council rules change, and we cannot promise that every page is current or complete. We are not liable for loss that comes from relying on general information in place of a survey. Nothing here limits our liability for anything the law does not allow us to limit, including death or personal injury caused by negligence, or fraud.

If something goes wrong, follow the steps on our complaints page. The Citizens Advice consumer helpline, 0808 223 1133, can advise you free of charge. These terms are governed by the law of England, and the courts of England have jurisdiction over any dispute about them, unless the law gives you the right to go elsewhere.

We may update these terms when the site or the law changes. The new version applies from the date at the top of this page, and a job already agreed in writing keeps the terms it was agreed on.